How Outsourcing Process Works
When you want to widen the scope of work and performance gap between your company and your competitors, or you want to keep your in-house team focused on your core business, you must consider leveraging technology and business process outsourcing (BPO). Outsourcing business processes to an offshore partner such as BackOffice Pro (BOP) gives you an edge over your competitors, increasing your capabilities in terms of skills, team, and services.
Partnering with us not only helps you to get financial and business windfalls, but it also increases efficiency while at a reduced cost. The flexible engagement models of the full-time equivalents (FTEs) at BackOffice Pro encourage various clients to outsource complex business processes, enabling them to widen their business scope.
Let us now take you through a tour of how outsourcing to BOP works from the initial request to final delivery and everything in between. At every stage of the process, we hold your hand, so you only get the best customer service.
Here is How Outsourcing Works (Full-time Equivalents):
Full-time Equivalents
- Your
Requirement Tell us about your project and outsourcing plans - Project Scope
Analysis Our subject matter experts will understand your goals and analyze the project scope - Quotation A Business Development Manager will contact you with a quote (If needed consulting for first-time outsourcers)
- Solution
Presentation A detailed solution is drafted to maximize operational efficiency (optional for one-time projects) - Drafting
of Contract Agreements We draft the contract agreements, including work-orders and non-disclosure for authorization - Subject Matter
Experts (SME) Subject Matter Experts will work with you for knowledge transfer (optional for one-time projects) - IT
(Internal) Information Technology and Infrastructure Managers are notified to enable resource transition (not applicable for one-time projects) - Planning and
Documentation (internal) Business Heads plan and document process transition phases (not suitable for one-time projects) - Testing
Phase 1st phase project transition - testing phase (not applicable for one-time projects) - Transition and
Reporting We manage ramp-ups, reporting, and billing
