Where Innovation Meets Technical Support Excellence
Understanding that downtime, which brings with it Non-Value-Added (NVA) risk, is not an option in today's fast-paced markets, we equip you with Lean Six Sigma (LSS)-powered technical support services to keep your operations running smoothly. Our expert team of problem solvers ensures swift resolutions to technical issues, preventing disruptions that can affect your customer satisfaction and bottom line.
With over 15 years of experience working with a diverse range of businesses in key markets such as the US, Canada, Europe, and Australia, our services are tailored to shoulder the burden of a cost-effective technical call center. Our support model is built on standardized workflows and applies statistical root cause methods to reduce internal complexity.
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CLIENTS
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INDUSTRIES
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COUNTRIES
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DEVELOPERS
When you collaborate with Backoffice Pro, you're not just outsourcing your technical support; you're gaining a strategic partner dedicated to elevating your customer service standards. Together, we can transform technical support from a problem-solving function into a Customer Value Added (CVA) asset that fuels customer satisfaction and business growth.
With our technical support services, you'll witness increased customer satisfaction, higher customer retention rates, and enhanced revenues. Let us handle your technical support, while you concentrate on scaling your business.
Expert in remote diagnosis and troubleshooting technical problems with the application of statistical root cause techniques to ensure streamlined software/hardware issue resolution.
Possess a deep understanding of the latest security protocols and threats, protecting businesses from cyber threats and ensuring data integrity.
Strong project management skills, ensuring successful completion of specific project goals and objectives, with a focus on time and resource efficiency.
Expertise in data backup and recovery strategies and restoring data leveraging LSS control-phase methodologies, supporting business continuity during disasters.
Skilled in documenting and tracking customer issues/resolutions with standardized workflows and reducing document errors by up to 30%, achieved in a previous workflow redesign project.
Equipped to help businesses transition to the cloud under LSS-validated readiness protocols while managing services and reducing disruptions post-migration.
Our LSS-backed technical call center services provide expert support and swift issue resolution to ensure smooth and efficient customer experiences.
Offering round-the-clock technical assistance for troubleshooting issues, resolving queries, and ensuring seamless customer experiences via standardized procedures that reduce NVA steps.
Monitoring and optimizing network infrastructure to ensure uninterrupted business operations and swift data flow across your enterprise.
Facilitating seamless cloud migration and lifecycle management with DMAIC-led readiness assessments, enhancing the scalability and efficiency of cloud-based services.
Employing advanced security frameworks, integrated with Poka-Yoke mechanisms and preventive control checks, to safeguard against cyber threats, maintain data integrity, and confidentiality.
Secure data backup and recovery with backup services guided by SOP-led, audit-ready processes, minimizing data loss and downtime in the event of a disaster.
Assisting with software installation, updates, and troubleshooting through pre-defined, error-proofed processes, ensuring minimal disruptions to your business operations.
Addressing hardware-related issues, including preventive maintenance and repairs, to maintain the longevity and performance of your equipment.
Advising on IT strategy, infrastructure design, and technology implementation to align with your business objectives and drive digital transformation.
Carefully assessing your unique business needs and crafting customized solutions that cater to your requirements, ensuring optimal outcomes.
Providing support across various communication channels, including email, phone, chat, and social media, allowing customers to receive assistance through their preferred method.
Expert resources resolve most issues during the first interaction, showcasing our efficiency and proficiency in tech support.
Issue intake is managed via Lean-governed routing models to reduce response latency, ensuring quicker containment and resolution.
Regular surveys reflect high satisfaction levels among clients, demonstrating a commitment to quality service.
Our eight global delivery centers operate under LSS-informed standardized support workflows, providing round-the-clock tech support across time zones.
High ticket closure rates, enabled by statistically controlled resolution frameworks, is a testament to our ability to resolve technical problems efficiently, proven by an 89% ticket backlog reduction for a client.
Ensure a high percentage of system operational time, demonstrating the reliability and effectiveness of our services.
Thanks to the team for a professional edit to my real estate image - my client was very happy with the outcome of this retouch and clone. My instructions were interpreted very well and the execution was very good with an extremely quick turnaround.
Paul Laurie
Photography Company, UK
I was looking for someone to restore an image of my great uncle in his military years, Suman has done a fantastic job in the restoration and provided me with 2 versions of the restored image and was also extremely efficient! I highly recommend Suman at BackOfficePro for any image restorations you may need
Ryon
New Zealand
I was very happy with the photo editing services provided by Backoffice Pro. They followed my detailed 6 point instructions and the finished product was exactly as I wanted it to be. Customer service is very good and response time is very fast.
IT Professional
Energy Services industry
Our journey of over 15 years in the tech support industry has led us to deliver solutions that solve problems and strategically contribute to growth. Backoffice Pro’s technical call center support is crafted using standardized delivery models to ensure that your business doesn’t just resolve tech issues, but sustains process stability and transforms them into opportunities for CVA-focused gains: enhanced customer satisfaction and revenue growth.
With our commitment to first-call resolutions, expertise in troubleshooting, and global reach, all overseen through DMAIC lifecycle controls, we offer not just a service, but a partnership. Let us shoulder your technical challenges while you focus on business expansion. Entrust us with your technical support needs and experience the excellence Backoffice Pro brings to your business. Let's turn tech troubles into triumphs together.
