Transform Your Business with Live Chat Support Outsourcing
Live Chat Support Outsourcing is becoming a crucial strategy for businesses aiming to enhance customer engagement and support. Backoffice Pro recognizes that your customer's time is precious. That's why our live chat services are designed to provide immediate, efficient, and personalized responses using standardized workflows developed under Lean Six Sigma (LSS) principles. This ensures that your customers’ needs are met swiftly and accurately.
Our trained chat support agents provide real-time support to your global customer base, maintain consistent service quality across different time zones, and improve customer retention and online conversions. They deliver this through repeatable processes governed by DMAIC lifecycle standards.
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Imagine having a dedicated team of live chat specialists available 24/7, ready to engage your customers instantly, answer queries, and guide them through their purchasing journey. With an average customer wait time of less than 2 minutes, achieved by eliminating Non-Value-Added (NVA) delays, we ensure swift and efficient customer service that meets your customers' requirements.
With over 300 trained chat agents available, you can be assured that your customer service is in good hands. Expect improved customer satisfaction, reduced operational costs, and the flexibility to scale up or down as your business needs change.
Error-free, high-speed typing to keep up with the live nature of chat and respond to customer queries quickly.
Our escalation protocols follow Poka-Yoke principles to recognize high-priority queries and route them to relevant authorities or departments, delivering proven results such as 48.58% service quality improvement.
Well-versed in using live chat software, which helps in managing multiple customer chats at once.
Agents are equipped with structured knowledge SOPs that enable simultaneous handling of multiple chats and response prioritization for effective time management.
Our agents are quick to gather in-depth knowledge about products/services, which allows us to provide accurate information and resolve queries.
Diligence in monitoring chat conversations to ensure adherence to company policies and delivering superior quality service.
Proficiency in documenting customer interactions, resolutions, and feedback to apply statistical root cause analysis and gather valuable insights for continuous improvement.
Backoffice Pro redefines customer service through our top-tier live chat support outsourcing services. For us, every interaction counts, and every conversation is an opportunity to leave a lasting impression.
We guide new customers, helping them understand and effectively use your product or service, ensuring a smooth transition and a positive initial experience.
Order management – status, payment, and shipping – is governed by DMAIC-based process controls, providing timely and accurate information, validated by a 54% invoice processing time reduction for a client.
With our round-the-clock live chat services, your customers are never left waiting. We're always available to assist, ensuring immediate response and resolution.
Technical issues are resolved in real-time using Poka-Yoke safeguards to guide your users through troubleshooting processes and ensure seamless user experiences.
LSS-informed pipeline optimization streamlines chat-to-conversion journeys, enhancing conversion velocity and driving measurable business outcomes.
We turn website visitors into potential customers through prompt live chat interactions. Every conversation is an opportunity for conversion with us.
Customer complaints and queries are routed through Customer Value Added (CVA)-prioritized queues, enabling prompt resolution and increased customer satisfaction.
We offer detailed and accurate product information and handle all queries related to your products or services, ensuring your customers make informed decisions.
From assisting with billing issues to handling payment processing, refunds, and discrepancies, we ensure a seamless transaction experience for your customers.
Dive into our collection of case studies and discover how Live Chat Support Outsourcing has become a game-changer, driving success and growth for businesses across diverse industries.
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We believe in speed without compromising on quality. Our team promptly addresses customer queries, ensuring no chat message goes unanswered.
First level issue resolution is enhanced via structured root cause protocols and SOPs, delivering seamless customer experience and low escalation rates.
We map abandonment risks and mitigate them using CVA metrics, which enable chat completion and retention of customer engagement.
We aim for efficiency and satisfaction, resolving customer issues at the very first interaction.
Your satisfaction is our success. We assure top satisfaction rates, gauged through regular post-chat surveys.
Our team manages a high volume of chat sessions per shift, using workflows designed for throughput optimization via CVA-Business Value Added (BVA)-NVA mapping to ensure consistent service quality.
Benefit from a network of eight global delivery centers operating under a unified LSS governance framework, ensuring uniform service standards.
Thanks to the team for a professional edit to my real estate image - my client was very happy with the outcome of this retouch and clone. My instructions were interpreted very well and the execution was very good with an extremely quick turnaround.
Paul Laurie
Photography Company, UK
I was looking for someone to restore an image of my great uncle in his military years, Suman has done a fantastic job in the restoration and provided me with 2 versions of the restored image and was also extremely efficient! I highly recommend Suman at BackOfficePro for any image restorations you may need
Ryon
New Zealand
I was very happy with the photo editing services provided by Backoffice Pro. They followed my detailed 6 point instructions and the finished product was exactly as I wanted it to be. Customer service is very good and response time is very fast.
IT Professional
Energy Services industry
At Backoffice Pro, our 15 years of Live Chat Support Outsourcing expertise have meticulously honed our ability to transform customer engagement, leveraging LSS best practices. We don’t just manage chats; we enrich customer interactions by ensuring each conversation follows defined service paths that align with customer-defined Critical to Quality (CTQ) factors. This adds value to your business, enhances customer relationships, and enables operational scalability.
Embrace the power of professional live chat support outsourcing with Backoffice Pro and watch your customer satisfaction soar, your operational costs decrease, and your business thrive in the digital age. With continuous refinement through Voice of Customer (VoC) feedback loops and statistical validation, we deliver sustained results.
Your success is just a chat away—let’s start the conversation today.
