Achieve Extraordinary Customer
Relationships Through
Outsource Call
Center Services

We create a safe environment for your business with our advanced CCTV monitoring services backed by vigilant staff.

Get a Free Quote
Get a Free Quote
How many staff(s)
do you need to outsource?
Transform your customer service experience by

Outsourcing Customer Service
to BackOffice Pro

With a relentless focus on quality, our five state-of-the-art delivery centers employ stringent quality control mechanisms to ensure exceptional inbound and outbound call center services.

We stay ahead of the curve by delivering solutions that not only meet current customer requirements but also seamlessly address the challenges of the future. Experience the pinnacle of customer service outsourcing with EliteConnect and elevate your business to new heights of success.

  • 400+
  • 100%
    Call Recording
  • >40
    Reduction in Operating Cost
  • 40+
    Language Seamless Support
  • 5+
    Global Delivery Centers
  • 90%
    Customized Services


Our Call Center Offerings

Maximize Your Business Potential by Outsourcing Call Cener Services to us and Unlock the Following Benefits Across Various Service Needs



  • Enhance customer satisfaction with prompt and personalized support.
  • Optimize call handling and achieve higher first-call resolution rates.


  • Expand your reach and generate more leads through effective outbound campaigns.
  • Increase sales conversions and drive revenue growth with our expert team.

Chat Support

  • Provide real-time assistance and improve customer engagement.
  • Boost customer loyalty and satisfaction through seamless chat interactions.

Email Support

  • Ensure timely and professional email responses for superior customer service.
  • Streamline email management and achieve higher customer retention rates.

Tech Support

  • Resolve technical issues promptly, ensuring uninterrupted operations for your customers.
  • Expertly handle complex technical inquiries and provide comprehensive solutions.

Quality Monitoring

  • Uphold service excellence through meticulous quality monitoring and evaluation.
  • Continuously improve agent performance and maintain high customer satisfaction levels.

Content Moderation

  • Safeguard your brand reputation by implementing robust content moderation measures.
  • Ensure a safe and positive user experience by filtering and moderating user-generated content.

Call Center Support Services with Quality Parameters Across Industries

Our advanced call center support services deliver professional assistance to various industry verticals. A well-organized and standardized workflow has established our strong presence across geographies.

Banking and Finance
HR & Recruitment
Research & Analytics
Travel & Ticketing

Outsourcing CCTV Monitoring Service to BackOffice Pro Secures Your Business Well-being!

As a security monitoring company accredited with ISO / IEC 27001:2013, we are geared to protect your business activities from unplanned interruptions. With a state-of-the-art data center, our office has an FM-200 fire and protection system and eight local connection redundancy levels.


Minimize dropped calls and enhance customer satisfaction.

Multi-layer Protection

Monitor agent efficiency and optimize resource allocation.


Ensure smooth call flow and maximize connectivity.

High Quality

Refined processes for streamlined operations and improved efficiency.

Advanced Reporting

Real-time updates, omnichannel presence to capture live footage, plus organized work methodology help us provide advanced reports.

Our Secret Sauce

BackOffice Pro’s Exceptional
Customer Service Meets
Outsourcing Solutions

With our advanced customer support and telemarketing skills, including accent neutralization, problem comprehension, visualization, and customer empathy, you can tap into a world of benefits that ensure unparalleled customer satisfaction and business growth.
At BackOffice Pro, we redefine the standards of customer service excellence by providing a team of expert call center specialists equipped with diverse platform skills and extensive domain experience across various industry segments.
Our call center associates undergo comprehensive vertical-related training, immersing themselves in your product and service to deliver enriched call center outsourcing services.
Trust BackOffice Pro to revolutionize your outsourcing experience and propel your brand toward unrivaled success.
Let your employees, customers and other stakeholders get the peace of mind as they dwell in secured spaces!