US Based HVAC Company Outsourced HVAC Drafting to Back Office Pro and Benefited from Substantial Cost Saving

The Client

The company is a reputed American firm in the duct layout industry.


Their main requirement was finding someone who was an expert in duct design, drafting and layout while also providing analytics services in website, software and financial development. The ideal partner for this project would be someone who understood the ins and outs of the ducting industry have interactions with both the client’s R&D team and its dealers and also know how to design duct layouts for various types of American industries. As the job progresses, the partner would also be responsible for making invoices for produced work and take care of updating the clients reports and catalogues online.

The Challenge

The amount of drawings that the client required to give its merchants was developing at a tremendous rate, and they required drawings with a fast turnaround time. Back Office Pro was approached by the organization with the errand of researching their line of items, and utilizing both business programming and programming created by them to outline pipe designs.

The test lay in that the drawings were to be professionally drawn with a high level of exactness, and ought to be effectively modifiable. The greater test was that the turnaround time might need to steeply expand with time to meet the levels of popularity from the client's side that have since then developed by a variable of 10.

The Back Office Pro Solution

Back Office Pro immediately began the methodology at a little size and immediately increase the quality and turnaround time by which the drawings were conveyed. A group was set up to oversee key CTQs (Critical to Quality parameters).

In three months, our capacity to convey drawings had expanded thrice the number. Given the volume of the drawings, we moved to the FTE model and had engineers from Back Office Pro serving as a feature of the client's group in the US. The reconciliation has been tight to the point that our specialists get to know when a colleague in the US has a child and even how the climate condition is on a specific day!

Within a month, requests had developed to just about 10- fold. Supporting the most abnormal amount of value, the yield was matching interest. The representation indicates how the progress of work developed at Back Office Pro over a period of 7 months.


Back Office Pro crafted a process that adhered to the client’s vision through efficient management of the tailor-made team of experienced professionals. This schedule ensured high-quality deliverables without incident:

  • Quality: Correctness of the drawings processed at Back Office Pro was high to the point that stock arranging and invoicing began to be done dependent upon these drawings.
  • Value: Use of mechanization through modifying is conveying gainfulness as well as expanding exactness of work completed consistently. Consistently, we get compliments from the client, as well as from his merchants. The client has started to confide in our administrations so much that we've now started to call the client’s customers.


In this way, Back Office Pro has traversed 330 tasks in 10 months. An exceptionally fulfilled customer has chosen to stretch out necessities to different administrations. Before long, we began creating programming, giving Data administration results, budgetary administrations, and Website advancement administrations to them. Engineers from the client's area have gone by our architects to prepare them on spent significant time in house codes that they need us to venture into. Our designers are constantly deputed in the US for specific preparing and are getting to meet the clients' merchants in the US for future work. Different divisions of the customer organization situated in different nations have communicated enthusiasm toward utilizing our drafting administrations.

No, it’s not practically taken a toll on funds. It is about bringing quality to the table, and being a piece of the client's group and endeavours. For Back office Pro this experience is huge in the way we've been an "aggregate outsourcing results supplier". Finally, this is a progressive story of being a part of the client's success.