Logistics Analytics Company in the UK Gets Accurate CRM Data Enrichment with Delivery Tracking Numbersy
Client Profile: Well-known Logistic Analytics Company in the UK
The client is a UK based logistic analytics, consultation, and coordination company, providing last-mile logistic support to the e-commerce companies of small and medium size. They help them to scale their business at affordable prices.
Client Requirement: CRM Data Enrichment
Referred by an existing client of BackOffice Pro (BOP), the client hired us to update the delivery tracking numbers of their customers on their CRM accurately so that they can track each transaction and the status, incorporating several courier websites into the process.
Initial Challenges in the Project
Initially, an inconsistent volume, the requirement of incorporating several delivery websites into a single process, and updating the data before the UK working hours were challenging, but with our highly skilled team and strategy of scaling the resources up and down based on the volume was the solution. The client liked our work.
The Tailor-made Steps of the BOP for the Project
Once we understood the requirements, we logged in to the client’s CRM. We accessed the tracking numbers of the client, searched for the delivery status through multiple websites, and updated on the platform. We used Google spreadsheets for Reporting and Slack for instant communication.
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