Outsourcing Inventory Catalogue Management Service Saves Time and Cost for a Popular Furniture and Mattress Firm
The Client – A Popular Furniture and Mattress Retail Firm
The client is a furniture retail house and a trusted name in Central Florida for furniture and mattresses for the past 38 years. Their family-owned business, which started in 1981 with one modest showroom in Ormond Beach in the state of Florida. Now, they have seventeen showrooms throughout Florida.
Apart from providing high-quality furniture and mattresses at unbelievably affordable prices, the client also offers financial support for research at the Moffitt Cancer Center, school supply drives for local students, and even free home makeovers for families that need help.
Challenges Handled by BOP Team
The delivery team had to interact with many departments during the project. Allocation of tasks, understanding the requirements of various departments, and communicating with each one of them was a challenge. However, the team managed to resolve the issue by the effective utilization of the project management platform which enabled them to maintain sound communication with the client.
The implementation of a project management platform helped resolve these issues as it enabled our team to maintain sound communication with the client. We made sure to read the brief carefully and adhere to the instructions provided by the client and hence managed to complete the project without any hitch.
Requirements for the Inventory Catalogue Management Project
The client wanted us to revise the company catalog and ensure all features were up-to-date. Whenever there was the inclusion of an additional inventory, we find the data for missing inventory from the manufacturer’s website.
Apart from this, we were also assigned the task of providing metadata and SEO support to their e-commerce websites. We also handled the functionality and running of their e-commerce services.
The client updated all information regarding their inventory on a Google Excel spreadsheet. Additionally, the team was also part of the client’s project management platform. All communication took place through the channel, including the assignment of tasks. Back Office Pro had to share the spreadsheet on the project management platform once we completed the job. This eased the distribution of information to different departments.
Adopting a Step-Wise Process
One full-tile resource (FTE) was assigned for this inventory catalog management project. A stepwise process was utilized to achieve this project goal.
- The client shared their inventory details
- We find the data for missing inventory from the manufacturer's websites. We then updated it on the provided spreadsheet.
- We referred to multiple online sources for any additional information that was required.
- The data was then entered into the provided spreadsheet and sent back to the client.
- There was allotment of miscellaneous e-commerce tasks as well through the project management channels.
"The team at Back Office Pro is professional and efficient enough to give clients the great results. By partnering with them, I have been able to magnify my business tenfold."
"I appreciate the way and style which Back Office Pro follows to communicate with us. They made me so familiar when entering into the business agreement for the first time."
"We had nice experience working with Back Office Pro that quickly gaged our line of business and project requirements, and consistently performed well. They are the most trusted and wonderful partner to work forever."
The client was pleased as they were able to save 60% on costs. On our end, we had multiple collaborations and are expecting more to come our way.
Go ahead and fill up the inquiry form on our website if you want us to contact you. We will tell you how we can help you with your catalog management.