US Based IT Giant Transits from Manual to Automated Image-Based Bulk Order Processing to Cut Operational Costs

Order Processing at BackOffice Pro

BackOffice Pro (BOP) is a renowned outsourcing partner for the global organizations providing comprehensive order processing services meticulously. Order processing is a vital component of the sales funnel, so we offer payment processing, transaction processing, order tracking and order management, etc., to solidify the custom solutions. Contact us to know more about our services.


About the Client – IT Giant in the USA

The client is a leading player in the global IT and BPO sector; the client had its presence in over 60 cities. Its annual turnover crossed 30 billion USD. A multi-faceted service provider, they have a presence in multiple fields – from application development and maintenance to transformational services, infrastructure management, and business outsourcing.

The client specialized in BPO services with its core services encompassing customer care services, customer relationship services, mail order processing, coupon processing, product order fulfillment, warehousing, and distribution.

Objectives Behind the Order Processing Requirements

The major intents behind the requirement were:

  • To manage the massive volume of order processing while reducing their operation time.
  • Automate the order processing task with zero error





60 million orders


We developed an image-based order processing system

Client's Difficulties Before Partnering with BOP for Order Processing

The client was using a manual system for order processing of over 2,00,000 documents at several on-site and off-site locations. This further posed hurdles in consolidating orders, particularly those originating off-site. The difficulty of administrating the scattered sites also affected the implementation of quality control measures and operational hazards.

The system proved to be inefficient, time-consuming, and cost-driven. They needed an automated system to manage their massive inflow of order processing. The client was also looking for solutions to improve the efficiency, quality, and reduce the turnaround time of its operations, maintaining security and tracking.

BOP's Custom Solution for Order Processing

Handling and improving a bulk inflow of order processing tasks led us to devise comprehensive solutions. A dedicated team was appointed to analyze the client's running system so that the most suitable processing system could be identified. We developed a wide-ranging image-based order processing system that converted scanned order slips to images. This could later be smoothly consolidated into a fulfillment system. The new system was automated to facilitate order processing from both on-site and off-site locations to maintain security.

The new order processing system was put into practice in two phases to better track mistakes and improve implementation. In the first phase, all-encompassing system architecture was set up, ensuring the working of all modules and integrating with the client's batch processing mainframe application smoothly.

In the second phase, we focused on system functionality for back-to-back execution. This included image scanning, data inclusion, workflow infrastructure, perceptive user interface, ICR, and implementing a reporting system. Around-the-clock customer care line for the client was set up.

Order Processing Benefits

Our comprehensive solution brought in results that were fast and record-breaking.

  • The order processing quality was improved by an unprecedented 99.9%.
  • The client has used our enhanced system to process over 60 million orders at a reduced turnaround time.
  • By automating the order processing system with BOP's assistance, they could significantly cut operational costs.
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