US Based Entrepreneur Partnered With Back Office Pro To Setup New Audio Transcription Services to His Clients

The Client

The client is an entrepreneur in the process of setting up an audio transcription service in the US.

The Project

The client was in the process of setting an up audio transcription service for customers. This was done by providing a toll free number where people could call in and leave a message. Customers could then assess the message from stored digital files. This required a four part implementation which would include:

  • Web design
  • Website/customer database hosting
  • Interactive Voice Response solution
  • Transcription

However, the client was uncertain in determining the extent of outsourcing requirements, particularly since the client was unaware of the competence of Indian outsourcing firms.

The Back Office Pro Solution

When the client approached us, we decided to institute our 5-stage situational analysis for this project so as to reach a holistic solution. This included:

  • The client’s targeted industry and customers
  • The transcription solutions he was offering
  • Evaluating the client’s expertise
  • Gauging our own capabilities in web design, web site hosting and customer data base hosting.
  • How we could coordinate our capabilities with the client’s existing technological set-up.

The analysis has been designed to better evaluate a client’s requirement at every stage of the outsourced cycle. It aims to devise a holistic solution for each client that goes beyond their initial brief.

Back Office Pro has qualified and experienced IT support. Our technology center was well equipped to handle the client’s requirement in web design and customized software development. After we conducted our systematic evaluation, a dual-edged solution was devised that would provide for both the client’s website and its back-end processes. We also suggested alternative technologies, hosting services, third party hosting services, payment gateway providers, digital SSL certificates, etc. The client chose from packages that included proactive management to further enhancements.

The Result

Our holistic solutions were much appreciated by the client. Our multifaceted solutions resulted in:

  • All solutions with a single vendor (no mention of multiple vendors), which made the project cost-effective and manageable.
  • Proactive management of website.
  • Prompt resolution of maintenance issues
  • Development and modifications to the website.
  • Quality check measures such as reporting, disaster recovery, transition management, project management etc instituted.


As a result of our comprehensive approach, we had a very happy and satisfied client who started off by being uncertain about our capabilities, but by the end, our services we won our client over through our holistic solutions..