The client is a leading media production house, based in the US. They were a first time client. Their satisfaction with our services can be gauged by the fact that the client is now one of our regular customers.
The client was in the process of shooting a new show. This involved a large number of live videos. They required these videos to be transcribed in a quick turnaround time.
We had to transcribe a large number of live videos in a very short time span. The videos were of different lengths. Our main challenge lay in transcribing these videos in the short time span specified.
In fact, the client had previously approached other established offshore outsourcing firms on this project. However, they were unable to find anyone who could commit to the short deadline.
At Back Office Pro we decided to meet this challenge head on. We took a proactive approach and took all actions to see that the work was completed in the short turnaround time. Our innovative efforts were highly lauded by the client.
Our process involved the following features:
In the end, we were successful in delivering our project within the specified turnaround time. This was also delivered at very reasonable rates. Our delivery included:
The client was able to derive two key benefits as a direct result of our efficient project management:
However, perhaps the most important benefit that the client derived was their ability to use our transcriptions in time for their show. Our painstakingly accurate work and time keeping was praised highly by the client. They were especially appreciative of the fact that our services were delivered when they needed it urgently. Pleased with our quality standards and punctuality, they have now opted to be our regular customers.