US Based Retail IT Infrastructure Provider Partnered With Back Office Pro to Cut its Drafting Costs
The client mainly deals with retail outlets by providing them with IT planning, installation, management solutions. Their main requirement in this case was for a partner with expertise in design and drafting solutions to different kinds of retailers, some small some huge, and customize the services according to each retailer’s individual need.
The Back Office Pro Solution
We set the ball rolling by sending a project manager to get on-field training at the retailer’s outlet who then passed it on to a team of engineers. They thoroughly studied the design guidelines and utilized the training of the project manager to come up with top quality drawings for the client. Initially starting out with just a couple of engineers the size soon increased to eight. There was a system in place whereby they could regularly update the client about progresses made in every step, get feedback and let their work be documented online which the client had access to.
We had two teams of engineers working round the clock. The teams coordinated work keeping in mind the client’s time zones. By being part of these teams, the engineers improvised on the job and learnt more creative ways of getting the work done. Any and all issues were also resolved because the feedback from the client would arrive soon owing to the round-the-clock schedule.
The main concern of the client was in meeting the diverse range of unique requirements of the different retailers, seeing how each of them had their own style of branding, communication, business plan and other nitty-gritty’s. To meet this requirement it was imperative to set up one team each for every retailer so as to be able to properly grasp what the unique requirement in each case was. And the deadlines were also variable – ranging from 12 hours to a few days. Other challenges included -
- Interior design
- Signage design
- Space planning design
- Elevations from plans and pictures
- Drawings of store refurbishing
- Updating current designs according to the new guidelines
- Properly designing and detailing of store features
We achieved the following results which led the client to approach us with more complex work.
- Handled over 275 projects with the client
- Every single time we were greeted with an excellent feedback
- It was a two way learning process, where our engineers improved as well
"Our company has been associated with Back Office Pro from the last few months, which is so quick to respond to all our requests and very eager to understand our processes and standards. It was a pleasure working you and let’s hope our relationship will stay forever."
"Back Office Pro has been a tremendous resource for our engineering works that is very precise and attentive to respond all our concerns. Understanding our procedures within a very short period is really appreciable."