Back Office Pro Video Editing Case Study: Reducing Workloads for a Wedding Video Firm

Clients have many reasons for outsourcing videos that require professional editing. This case study highlights a request by a leading wedding video company for help in reducing their in-house workload. Back Office Pro (BOP) was asked to complete the multicultural video assignment within two weeks.

The Client: A Leader in the American Wedding Video Industry

Several popular wedding websites have ranked the client as among the leaders in their field. In separate rankings, the client was awarded the top accreditation for their "best practices" in customer service. Previous assignments include a coveted role as "Official Photographer" at a Royal Wedding. The client's internal staffing levels — more than 50 video specialists and editors — reflect the high ongoing demand for their wedding video services.

The Challenges: Staffing Levels and Multicultural Differences

While the Back Office Pro editing team was confident in their ability to successfully complete the assignment, they did recognize three special challenges:

  • To complete the client's project, BOP needed more video editors than were on their existing staff.
  • The wedding videos included a variety of cultural contexts that required close attention to detail so vital elements of each culture were not lost during the editing process.
  • The client required extensive editing — reducing each three hours of footage to one hour.

The Challenges: Staffing Levels and Multicultural Differences

While the Back Office Pro editing team was confident in their ability to successfully complete the assignment, they did recognize three special challenges:

  • To complete the client's project, BOP needed more video editors than were on their existing staff.
  • The wedding videos included a variety of cultural contexts that required close attention to detail so vital elements of each culture were not lost during the editing process.
  • The client required extensive editing — reducing each three hours of footage to one hour.

The Back Office Pro Solution: Three Steps

BOP developed a three-step solution process:

  • Increase team size from two to five — Without delay, BOP added new specialists. A senior editor supervised and also served as a Quality Analyst.
  • Choose the most effective software application — To address the need for multi-cam video editing, selecting the "right software" was essential. The Back Office Pro team used Adobe Premiere CC 2014.
  • Use an efficient process to receive and deliver files — BOP adopted a process that worked best for the client. Video files were delivered on hard drive and then placed on BOP's internal server so the team could access and edit videos before delivering the final files.

Results: Accurate and On-Time Delivery

Back Office Pro met and exceeded the client expectations with the following results:

  • BOP delivered the final wedding videos with 100 percent accuracy.
  • Back Office Pro met the client's desired timetable of two weeks or less.
  • BOP produced high-quality wedding videos that ranged from one hour to two hours long.
  • Back Office Pro's editing quality thoroughly satisfied the client — including detailed attention to unique cultural contexts in the wedding videos.
  • Back Office Pro's high-quality and timely results enabled the client to avoid losing out on new orders due to backlogs during a busy business period.

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What Do You Do When You Have "Too Much Business?"

One lesson learned from this case study is that successful businesses and individuals will often reach the point of "too much business" during peak and seasonal times. This is a good problem to have! The experts at Back Office Pro can act as your "overload partners" during such times — so you won't need to turn down new business or keep your customers waiting.