Backoffice Pro Helps NY-Based Insurance Firm Clear Paralegal Backlog and Improve Efficiency

The Brief

• Client Profile: A New York-based insurance company offering automobile and homeowner insurance. The company regularly handles insurance claims by interacting with various hospitals, resulting in a significant volume of legal work.
• Industry Domain: Insurance
• Challenges Faced: The client’s legal team faced a backlog of 500+ cases and over 200 pending motions with growing hospital complaints. Delays in drafting replies and filing motions worsened the situation. The client needed an outsourcing partner to manage the workload while reducing costs by 25%.
• Project Objective: The client sought to outsource paralegal services to clear the 500+ case backlog and handle increased demands efficiently. They needed 24/7 support to meet their workload requirements. The objective was to maintain high-quality work while cutting costs by 25%.

The Solution

Backoffice Pro deployed a specialized team of trained paralegals with extensive experience in the insurance sector. Working closely with the client’s onsite legal team, Backoffice Pro ensured that customized templates were created to streamline the process. The solution was designed for 24/7 coverage to meet the growing demands.

• Round-the-Clock Service: A team working in three shifts to provide 24/7 support.
• Customized Templates: Standardized templates to speed up the drafting and filing process.
• Strict Quality Control: Continuous review and quality checks implemented by the client's internal team.
• Turnaround Times:
• Draft Replies: Completed within 12 hours.
• New Motions: Filed within 14 hours.

The Outcome

Backoffice Pro’s paralegal services provided measurable improvements for the client, which resulted in:

• Faster Case Settlements: Accelerated resolution of claims, clearing the 500+ case backlog within three months.
• Cost Savings: A substantial reduction in operational costs by 25% while maintaining high quality.
• Improved Turnaround Times: Quick responses for legal documentation, with reply drafting completed in 12 hours and motions filed in 14 hours, reducing delays by 40%.
• Standardization: Creation of customized templates, improving the overall efficiency of the legal process.
• Zero HR Overheads: Eliminated the need for 15 in-house paralegals, reducing the client’s HR burden by 100%.