Streamlining Legal Services with Standardized Drafting and Reporting for North American Personal Injury Law Firm

Introduction

Our client is a North America-based Personal Injury Law firm providing legal services to customers

In the extension of an in-house administrative team, the firm required support on specific business requirements based on relevant laws and legal administrative services

The firm achieved efficiency and productivity with a standardized model for drafting summaries and reports designed by us.

The Story of Our Customer

Our client is a personal injury law firm based in North America that specializes in providing legal administration services to individuals who have been injured. With years of experience in this field, they are dedicated to helping their clients navigate the complex legal system and obtain the compensation they deserve. Their mission is to provide personalized attention and support throughout the entire legal process, from initial consultation to final resolution.

The Challenge

The client was faced with a number of challenges that impeded their operations and compromised their success. These challenges included:

• High cost of operations - cost of running the business was prohibitively high, making it difficult to turn a profit
• High failure rate in the mediation stage - mediation process did not result in favorable outcomes for the client, which contributed to increasing financial inaccuracies.
• Increasing backlogs due to new cases and low settlement rate - client struggled to keep up with demand and settle cases in a timely manner, resulting in an increasing backlog of cases.
• Low rate of settlement due to lack of documentation - lack of documentation made it difficult to reach settlements, as both sides were unable to come to a mutually acceptable agreement.
• Missed limitation period to file complaints, responsive pleadings, and discovery documents - Missed deadlines caused additional delays and complicated ongoing cases.
• Sizeable attorney time spent on clerical requirements - amount of time that attorneys spent on clerical requirements detracted from their ability to focus on more pressing legal matters.

From our initial consultation it was clear that these challenges had a significant impact on the client's business and needed to be addressed in order to achieve greater success.

Why the Customer Chose Us?

The decision to outsource administrative tasks was based on the track record of Back Office Pro, which has successfully handled similar operations for clients in North America. This gave the legal services company confidence that BOP had the expertise and experience required to manage the client’s unique requirements efficiently.

BOP’s highly skilled talent pool ensures smooth operations delivery, providing professionalism even under tight timelines. Our quick responsiveness and commitment to ensuring consistent service availability impressed the company and played a key role in the client’s decision-making process to choose us as their outsourcing partner.

The Solution

At BOP, our scope of work involves extending support to an in-house administrative team by providing legal administrative services that comply with relevant laws and regulations. These services include drafting discovery questions and interrogatories, complaints, demand letters, and summarizing medical records, billings, depositions, and expert witnesses. We also handle settlement letters, Google calendaring, scheduling, and e-filing.

To improve our client's efficiency and meet their demands for streamlined legal administrative services, we created a comprehensive database for the effective management of limitation periods, case details, and other essential information. Additionally, we developed templates for various requirements such as complaints, notices, and discovery documents, which helped our client achieve structured and analyzed documentation. Our solution helped build a strong foundation for their cases while improving overall efficiency. We take pride in the solution we provided and remain committed to continuing to provide exceptional services to meet our clients'

The Results

Owing to our standardized report and summary templates, our clients now have more bandwidth to focus on win themes and take on additional cases. Some key results observed since deployment of streamlined process and personnel to handle legal services are as below:

• Our precise evidence gathering helped the client acquire high settlement value by 26%
• Our specialized drafting of mediation brief and compiling of evidence helped in mediation success accruing a benefit of 32%
• Helped draft settlement demand letters at pre litigation stage and thus helped in decreasing the caseload and litigation cost
• Enabled timely notification of the statute of limitation. This is an important part when filing the complaints and discovery documents
• Reduced administrative costs by 50%

Outsource all Back-office Support for Legal Services to Pioneers in the Field

At BackOffice Pro, we specialize in providing exceptional back-office support for legal services. By outsourcing to us, clients can trust that they are partnering with pioneers in the field, who have a proven track record of success in streamlining operations, reducing costs and ultimately, encouraging repeat business. Our commitment to excellence ensures that we deliver results that exceed expectations every time.

If you're interested in learning more about how Global Accounting Corp can help your firm succeed, please don't hesitate to contact us today. We look forward to creating a customized plan just for you.

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