Backoffice Pro Provides IT Solutions For Berlin-based Learning Platform

The Brief

• Client Profile: The client is a Berlin-based IT service provider launched in 2016 and offers an interactive learning platform and educational services. However, high attrition rates and poor product support affected their performance.
• Industry Domain: The client operates in the IT/Education services industry.
• Challenges Faced: The client needed more technical expertise and senior management professionals to drive innovation, which made expanding their product offerings difficult. They were also dealing with high attrition rates, which were proving costly, and a lack of technical skills impacted their product's performance in the market. Inefficient knowledge transfers led to longer training durations and resulted in employees working in isolation, hindering the overall progress of projects.
• Project Objective: The client's objective was to expand team capabilities, develop their market share, and improve their product support, and they needed .NET proficient Full Time Employees (FTEs) to achieve these goals.

The Solution

Backoffice Pro deployed two .NET proficient Senior Developers to enhance innovation and product support. They also implemented an efficient knowledge transfer system that reduced training costs. Backoffice Pro effectively managed the client's product offerings, accelerating the functionality expansion and reducing development time.

• Deployment of two .NET proficient Senior Developers
• Efficient knowledge transfer system
• Improved management of product offerings

The Outcome

• Operational Enhancements:
  • Deploying two Senior FTEs by Backoffice Pro increased operational bandwidth, reduced costs, and enhanced technical capabilities.
  • The technical talent from Backoffice Pro established an efficient product knowledge transfer system, reducing the development time.
  • With Backoffice Pro's technical staff, the client was able to rapidly expand their product's functionality and market share and mitigate project-related risks early on.
• Financial Advancements:
  • The partnership with Backoffice Pro led to cost reductions resulting from streamlined support and lower attrition rates. Moreover, the increased productivity and consistent service availability indirectly yielded significant ROI and increased profit margin.