Achieving 35% Revenue Growth and 40% Operational Cost Savings through EHR Software Transition

The Brief

• Client Profile: A renowned medical foundation established in 1994 and based in Avon, Indianapolis, has made a mark with its significant 272-bed hospital. The hospital is best known for its excellence in post-surgery rehabilitation and emergency care, servicing 28,000 ER cases annually.
• Company Size and Revenue: A substantial hospital facility with a considerable annual caseload, though specific revenue details are confidential.
• Industry Domain: Healthcare, specifically in post-surgery rehabilitation and emergency care.
• Challenge Faced: The client needed to improve their billing and revenue practices and decided to adopt a new EHR software. Their challenge was efficiently processing 3000 rehab care cases and converting long-form transcriptions into an electronic format.
• Project Objective: The ultimate goal was to transition seamlessly to the new EHR software, ensuring high-quality data conversion and patient information accessibility, all while managing extensive historical data conversion requirements.

The Solution

Through diligent collaboration with client representatives and meticulous data selection for conversion, we navigated the labyrinth of EHR conversion with finesse. To overcome the complexities of the project, we took these essential steps:

• Assembled a skilled multidisciplinary team of doctors, assistants, nurses, managers, and transcriptionists.
• Collaborated with client representatives to gain insights into patient care data and decide on data for conversion.
• Identified key data types for EHR conversion, including patient demographics, problem lists, procedures, medicines, and allergies.
• Arranged for a clear documentation guideline and software training for data entry executives.
• Implemented a parallel schedule for data entry, auditing, error documentation, and correction.
• Ensured seamless conversion with data integrity, accuracy, and completeness for enhanced efficiency.

The Outcomes

Our strategic approach delivered high-quality rehabilitation transcription reports and a seamless EHR transition. The results of our solution were significant and offered a multitude of benefits:

• High-Quality Reports: Delivered high-quality rehabilitation transcription reports aligned with software requirements.
• Revenue Growth: Achieved a substantial 35% increase in overall revenue.
• Error Reduction: Remarkably reduced errors and backlogs.
• Cost Savings: Attained an impressive 40% savings on operating costs.
• Enhanced Patient Care: Improved patient care standards and heightened participation.

Your Next Step

Backoffice Pro is a vanguard BPO company providing comprehensive outbound and inbound support from five global delivery centers. We offer resources for enhanced scalability and bring extensive expertise to the table. If you're looking for a dependable partner in healthcare BPO that drives profitability and efficient healthcare service, connect with us today.