Driving Efficiency and Satisfaction: A Success Story with Backoffice Pro

The Brief

• Client Profile: A home infusion service provider in Southern California.
• Industry Domain: Clinical Specialty Pharmacy.
• Challenge Faced: The client was grappling with an ineffective billing system that led to payment delays, increased administrative burdens, compliance risks, and decreased patient satisfaction.
• Project Objective: To streamline billing and record management processes, ensuring prompt payments and improved patient satisfaction.

The Solution

Backoffice Pro deployed a tailored billing solution to tackle the client's challenges:

• Implemented a robust medical billing system using advanced workflow software to streamline operations and ensure accurate, efficient payment processing.
• Secured file handling on an SFTP drive to maintain data integrity and prevent leakage, achieving an impressive 98% accuracy rate.
• Reduced administrative workload, allowing staff to concentrate on patient care, thereby improving operational efficiency and patient satisfaction.

The Outcomes

The partnership delivered substantial operational enhancements:

• Billing Accuracy: Achieved billing accuracy levels of 98% and above.
• Turnaround Time: Ensured a 24-hour Turnaround Time (TAT) for every file received.
• Dedicated Resources: Allocated 1 FTE for comprehensive end-to-end process management.
• Operational Excellence: Attained operational excellence and improved patient satisfaction through efficient billing and claims management.

Choose Backoffice Pro

Backoffice Pro is a trusted partner in optimizing healthcare operations. With expertise across global centers, we offer a wide range of services, from inbound support to outbound solutions, leveraging human expertise, technology, and quality assurance to enhance your business operations.