Boosting Profitability by 40%: Comprehensive Data Transition and Back-Office Solutions

The Overview

• Client Profile: The client is a major U.S. healthcare organization specializing in managing hospital visits and patient care.
• Company Size: One of the largest independent healthcare organizations in the U.S.
• Industry Domain: Healthcare
• Challenge Faced: The client aimed to boost operational efficiency and profitability by enhancing medical billing, AR specialist services, denial analysis, and appointment scheduling. The transition from SRS software to NexTech presented additional challenges as they sought to improve back-office procedures while maintaining high-quality patient care.
• Project Objective: To enhance the client's back-office operations, improve the patient experience, and streamline the data transition from SRS software to NexTech.

The Solution

Backoffice Pro devised comprehensive healthcare management solutions to address the client's challenges. These solutions aimed at streamlining the appointment-setting process, enhancing the medical billing procedures, and conducting thorough denial analyses. Key steps included:

• Extensive training in medical terminology and concepts to ensure accurate interpretation of medical records.
• Utilization of Nextech EHR software to prepare encounters and streamline the data transition process.
• Regular training sessions for the client's staff to enhance coding quality and facilitate the data transition.

The Outcomes

Backoffice Pro's comprehensive approach to healthcare back-office processes was instrumental in bolstering the client's profitability and operational efficiency. Key outcomes included:

• Significant Increase in Collections: A 25% increase in collections within the first few months due to rigorous medical coding audits and denial analysis.
• Reduced Denial Rates: A reduction in denial rates from 17% to 7%.
• Streamlined Processes: Streamlined claim submission, payment posting, and appointment setting.
• Enhanced Patient Experience: Enhanced patient experience leading to increased satisfaction.
• Increased Profitability: A boost in profitability by 40% due to improved back-office efficiency.
• Higher Net Collections Rate: The potential net collections rate increased to 90% or more.

Choose Backoffice Pro

For healthcare organizations seeking to enhance their operations, increase patient satisfaction, and boost profitability, Backoffice Pro offers a synergistic partnership. Our blend of human expertise, advanced technology, quality assurance, and infrastructure support provides a dependable solution for your business needs. Contact us today to explore how Backoffice Pro can help you reach your business goals.