The Brief

Client Profile: A medium-sized law firm in California with ten attorneys specializing in evictions, foreclosures, and bankruptcy, with a significant portion of work involving government representation.
Industry Domain: Legal
Challenges Faced: The client needed help managing large volumes of paperwork, slow turnaround times, and efficiently handling peak loads. Delays due to missing information hindered their receivables process, leading to increased billing challenges.
Project Objective: To streamline the billing process for over 500+ cases per year and the paperwork process by managing the firm’s entire document workflow, improving turnaround time, and reducing the operational costs associated with billing.

The Solution

We provided end-to-end back-office services to manage all billing and documentation for the law firm. This included:

Document Management: Filed all paperwork and 300+ emails electronically from the initiation of each case.
Case Tracking: Stored details of 500+ cases in the firm’s in-house software and generated bills upon completion.
Receivables Management: Uploaded missing information for delayed payments, reducing receivable delays by 30%.
Regular Accounting Services: Provided additional accounting services, handling 200+ accounting transactions monthly to optimize billing.

Backoffice Pro’s services had a significant impact on the law firm's operations:

Cost Reduction: Reduced manpower and operational expenses related to billing by 25%.
Improved Turnaround: Billing cycles became 40% faster, enabling quicker processing of 500+ bills annually.
Efficient Management: Managed peak loads of 500+ cases and improved the receivables process, reducing outstanding payments by 30%.