The Brief

Client Profile: A US-based client requiring subtitles for 35 video files, each approximately 20 minutes long. They needed a reliable partner to transcribe the videos, convert them into .SRT format, and synchronize them with the video content.
Industry Domain: Video Transcription and Subtitling.
Challenge Faced: The client needed a cost-effective solution to handle over 700 minutes of video content. Ensuring accurate transcription and precise synchronization with video subtitles was critical, demanding meticulous attention to detail and efficient processing.
Project Objective: To deliver high-quality video transcription services with over 99% accuracy, meeting tight deadlines and budget constraints, thus fostering a long-term relationship with the client.

The Solution

To address the client's needs, Backoffice Pro implemented a comprehensive transcription process:

Dedicated Resources: Assigned a specialized team of two resources to focus exclusively on the transcription and subtitling task.
Quality Assurance: Conducted thorough reviews by the QA team to ensure accuracy before converting files to .SRT format.
Synchronization: Matched transcriptions to video timelines to ensure perfect subtitle synchronization.

Backoffice Pro successfully delivered high-accuracy video transcription services:

Exceptional Accuracy: Achieved a 99.5% accuracy rate, surpassing client expectations.
Client Satisfaction: The client expressed high satisfaction and committed to outsourcing future subtitling needs to Backoffice Pro.
Efficient Turnaround: Completed the project within the agreed timeframe, reinforcing trust and reliability.