With a relentless focus on quality, our five state-of-the-art delivery centers employ stringent quality control mechanisms to ensure exceptional inbound and outbound call center services.
We apply Voice of Customer (VoC)-to-Critical to Quality (CTQ) mapping and Lean Six Sigma process controls to ensure our tele-calling solutions address both current service needs and future challenges. Experience the pinnacle of customer service outsourcing with EliteConnect and elevate your business to new heights of success.
We get it - your customers are the lifeblood of your business. That's why our offshore call center experts adhere to standardized workflows aligned with brand-specific CTQs, ensuring consistent, high-quality customer experiences. Whether you're in New York, London, or Sydney, we speak your language - literally and figuratively.
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Partnering with us connects you with a BPO call center that applies DMAIC lifecycle governance to align each process with business-critical outcomes. We focus on creating interactions that not only resolve queries but also build customer loyalty and brand trust, turning every call into an opportunity for growth.
With Backoffice Pro, you're not just outsourcing - you're upgrading. you tap into a suite of services designed to refine your customer interactions and operational efficiency.
Enhance customer satisfaction with prompt, personalized support
Standardize call handling to boost first-call resolution by cutting NVA steps
Optimize call handling for higher first-call resolution rates
24/7 availability to address customer inquiries around the clock
Multilingual support to cater to diverse customer basesExpand your reach using VoC inputs and Lean segmentation strategies
Fully equipped remote agents for seamless operations
24/7 availability to suit your business needs
Cost-effective alternative to in-house call centersProvide real-time assistance and improve customer engagement
Boost customer retention using CTQ-aligned chat workflows
AI-powered chatbots for efficient handling of routine inquiries
Omnichannel integration for consistent customer experienceEnsure timely and professional email responses for superior service
Streamline email management and achieve higher customer retention rates
Automated response systems for common inquiries
Detailed reporting and analytics on email performanceResolve technical issues promptly, ensuring uninterrupted operations
Handle complex technical inquiries with solutions backed by statistical root cause analysis
Multi-tier support structure to address varying levels of complexity
Knowledge base management for quick and accurate issue resolutionUphold service excellence through meticulous evaluation
Continuously improve agent performance using CTQ-driven KPIs and real-time control charts
Real-time monitoring and coaching for immediate improvements
Customized quality assurance frameworks aligned with your brandSafeguard your brand reputation with robust moderation measures
Ensure a safe, positive user experience by filtering user-generated content
AI-assisted moderation for efficient handling of high-volume content
Regular policy updates to stay compliant with platform regulationsContact us to discuss your specific needs. We're available 24/7, in multiple languages, ready to provide tailored solutions that reflect your brand's ethos.
We'll work with you to design a bespoke call center solution, aligning our multichannel services with your business objectives and customer requirements.
Experience a smooth and quick onboarding process. Our offshore call center experts will swiftly integrate with your business operations ensuring minimal downtime.
Whether it's inbound or outbound calls, email support, chat support, tech support, or content moderation, our service commences, delivering a world-class customer experience on your behalf.
We don't stop at delivery. Our quality monitoring ensures constant refinement of our services. Regular reviews, real-time coaching, and data-driven insights drive continuous improvements, keeping your customer satisfaction levels high.
Committed to empowering your business, our BPO call center services unlock new levels of customer engagement and growth potential. Here's how:
Our associates undergo vertical-specific training and follow SOPs standardized under Lean Six Sigma best practices to deliver enriched call center outsourcing services.
We offer multilingual customer service, enabling you to communicate with a diverse customer base effectively and expand your market reach.
Advanced reporting is supported by real-time updates, omnichannel VoC data streams, and Lean-based dashboarding practices.
We ensure round-the-clock support coverage through standardized shift models and documented SOPs to sustain service continuity.
From healthcare to fintech, e-commerce to telecom. Our industry-specific expertise drives ROI, boosts retention, and fuels growth in your unique market.
Thanks to the team for a professional edit to my real estate image - my client was very happy with the outcome of this retouch and clone. My instructions were interpreted very well and the execution was very good with an extremely quick turnaround.
Paul Laurie
Photography Company, UK
I was looking for someone to restore an image of my great uncle in his military years, Suman has done a fantastic job in the restoration and provided me with 2 versions of the restored image and was also extremely efficient! I highly recommend Suman at BackOfficePro for any image restorations you may need
Ryon
New Zealand
I was very happy with the photo editing services provided by Backoffice Pro. They followed my detailed 6 point instructions and the finished product was exactly as I wanted it to be. Customer service is very good and response time is very fast.
IT Professional
Energy Services industry
