Outsourcing industry
in the UK
80%
Outsourcing accounted by the UK
Out of total contracting done across Europe, the Middle East, and Africa
Outsourcing accounted by the UK
Out of total contracting done across Europe, the Middle East, and Africa
- 2012
Outsourcing by Sector
16%Increase in commercial
contracts outsourced
(worth £3.4 million or more)£373 millionOutsourcing
in energy & utilities - 2013£1.07 billionOutsourcing in energy & utilities –
187%increase from 2012 - 201462.5%Outsourcing
by private sector£1.1 billionFinancial services
outsourcing agreements£130 millionSpent by UK manufacturing
sector on in 1H14132%increase from 1H13 on
Business & IT outsourcing - 2015
Top Outsourced Services
IT & BPOExpected annual growth
of 3.5% in 2015£868 millionIT outsourcing deals
in 2015
-
Top Outsourced Jobs
2014Human
ResourceFinance
Payroll
Customer
Service
42% – Small businessProgramming
owners outsource
and Web Development17% – Increase in spending onSales and Marketing
short-term contracts for hiring
Staff and Web Designers -
Outsourcing Job Growth
201569% Companies will maintain or
increase outsourced IT services40% Companies intend
to increase outsourcing43% Companies expected to offer
more work to foreign freelancers
-
Outsourcing contract value
2013£3.4 millionValue of commercial
outsourcing contracts - 2014£6.65 billionUK outsourcing
deals - 2015£403 millionValue of outsourcing deals
signed between January
and June 2015£319 millionOutsourcing deals focusing
on IT infrastructure
and cloud computing
Outsourcing – Rate of Growth
70%
Organizations useoffshoring/nearshoring
£130 million
Outsourcing spend of UKmanufacturers in 1H15
132%
Growth in functionsoutsourced for the first time
75%
Agreements of UK Local Governmentare renewals, extensions or changes
in suppliers (2014)
€1.4 billion
Spent by UK businesses on IT and BPOoutsourcing in 1H14
Negative Indications of Outsourcing
22%
People dislikedoutsourcing as a
profession in 2012
80%
People do not thinkoutsourcing is helping
UK’s Public Limited
Companies
80%
Calls committed byBritish Telecom to be
answered in the UK
by 2016
Top Outsourcing Players
Top Reasons for Outsourcing
68%
Improve focus on core business
55%
Access to resources unavailable internally
61%
Business transformation
46%
Improvement in service quality
59%
Cost reduction
22%
Greater financial flexibility
8%
Higher transparency in costs
