The Brief

Client Profile: A prominent US-based healthcare research and consulting firm with a global presence, collaborating with medical researchers worldwide.
Challenge Faced: The client required accurate and reliable transcription and translation services for interviews with healthcare professionals in English and various foreign languages. Additionally, they needed to translate medical documents from multiple languages into English.
Project Objective: To provide precise transcription and translation services under tight deadlines, ensuring seamless communication and collaboration across the client's international operations.

The Solution

Backoffice Pro implemented a comprehensive strategy to meet the client's needs:

Team Assembly: Leveraged two decades of industry experience to quickly assemble a large team of experts with specific linguistic and medical domain expertise.
Technology Utilization: Employed the latest tools and technologies to ensure quick turnarounds and maintain high accuracy in transcription and translation tasks.
Process Management: Developed efficient workflows to handle voluminous projects, often requiring completion within 24 hours, without compromising quality.

The implementation of this strategy led to significant results:

Enhanced Global Collaboration: Accurate and timely transcription and translation services facilitated effective communication among international medical researchers.
Client Satisfaction: The client was highly satisfied with the quality and reliability of the services provided, leading to ongoing collaborations.
Industry Recognition: The success of this project attracted healthcare consultants globally to approach FWS for similar transcription and translation services.